| 1. |
I’ve forgotten my password, what do I do? |
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Click on the link that says ‘Having problems signing in?’ We will then ask you your security question and send you an email with your password. |
| 2. |
How do I update my personal details/preferences? |
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Simply log in to your account and select ‘Update my Account Information.’ |
| 3. |
How do I unsubscribe? |
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All you have to do is click on the ‘Contact Us’ tab and e-mail us to unsubscribe. |
| 4. |
I can’t access the survey, what should I do? |
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We place the URL to each survey at the bottom of each email we send you. Copy and paste this into a new browser window where you should be able to complete and submit the survey. |
| 5. |
How do I claim my reward? |
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You can claim your reward once your balance has reached €30. All you have to do is log into your account and click on ‘Claim your Reward’ |
| 6. |
How do I get invited to take part in a survey? |
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You will be invited to take part in a survey if your profile matches that of a person whose preferences and opinions our client wishes to find out more about. For example a cosmetics company may wish to survey women between the ages of 20- 40. In this case all women between the ages of 20 and 40 will be contacted to see if they wish to partake in a survey. |
| 7. |
Do I have to complete every survey you invite me to take part in? |
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No. You may complete as many or as few of the surveys we send you as you wish. |
